Refund policy

RETURNS & REFUNDS POLICY

Last updated: July 16, 2026

We want you to be satisfied with your purchase from Mercy Fold. Please review the following policy before requesting a return.

30-DAY RETURN PERIOD

You may request a return within 30 days after receiving your order.

To be eligible for a return, the item must be:

• Unused, unworn, and in the condition in which it was received
• Returned with its original packaging, tags, certificates, accessories, and accompanying materials
• Accompanied by proof of purchase or the order number

To begin a return, contact hello@mercyfold.com before sending the item.

Do not return an item without prior authorization. After your return is approved, we will provide return instructions and the appropriate return address.

Items sent to an unauthorized address may be delayed, refused, or lost and may not qualify for a refund.

RETURN SHIPPING

Unless the item arrived damaged, defective, incorrect, or materially different from its description, the customer is responsible for return shipping costs.

Original shipping charges are generally non-refundable unless the return results from an error by Mercy Fold or the item arrived damaged or defective.

We recommend using a trackable shipping service and retaining the shipping receipt. Mercy Fold is not responsible for unauthorized returns or return shipments lost in transit.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS

Please inspect your order after delivery.

If an item arrives damaged, defective, incorrect, or materially different from its description, contact us as soon as possible at hello@mercyfold.com.

Include your order number, a description of the issue, and clear photographs of the item, packaging, and shipping label.

If the claim is approved, Mercy Fold will provide an appropriate resolution, which may include a replacement, repair, prepaid return, store credit, or refund.

NON-RETURNABLE ITEMS

The following items cannot be returned unless they arrived damaged, defective, incorrect, or unless applicable law requires otherwise:

• Personalized, engraved, or customized products
• Products made specifically to order
• Items showing signs of wear, use, alteration, or damage after delivery
• Items returned without their original components, packaging, certificates, or accessories
• Gift cards
• Clearance or final-sale items clearly identified as non-returnable before purchase
• Digital products or downloadable content after access or delivery

Religious objects are not excluded merely because they are religious. However, any product that has been worn, used, altered, blessed, consecrated, engraved, or personalized may be ineligible for return unless it arrived damaged, defective, or incorrect.

CANCELLATIONS AND ORDER CHANGES

Contact hello@mercyfold.com as soon as possible if you need to cancel or change an order.

We cannot guarantee cancellation or modification after an order has entered processing, has been submitted to an artisan or supplier, or has been shipped.

Personalized and made-to-order products may not be canceled after production has begun.

RETURN INSPECTION

We will notify you after the returned item has been received and inspected.

Returns that do not meet the eligibility requirements may be refused or may receive a partial refund when permitted by law. We will contact you before taking further action.

REFUNDS

Approved refunds will be issued to the original payment method.

Please allow up to 10 business days after approval for Mercy Fold to process the refund. Your bank or card issuer may require additional time to post the funds to your account.

If more than 15 business days have passed since we approved your refund, contact hello@mercyfold.com.

EXCHANGES

The simplest way to exchange an item is to request a return and, after the return is approved, place a separate order for the replacement item.

INTERNATIONAL CUSTOMERS

Shipping charges, customs duties, import taxes, brokerage fees, and similar charges are generally non-refundable.

Customers are responsible for return shipping unless the item arrived damaged, defective, or incorrect.

Nothing in this policy limits any mandatory consumer rights that apply in the customer’s country or region.

EUROPEAN UNION AND UNITED KINGDOM CUSTOMERS

Where applicable law provides a statutory right to cancel or withdraw from an online purchase, that right will apply in addition to this policy.

Exceptions permitted by applicable law may apply to personalized, custom-made, sealed, digital, or other excluded products.

CONTACT

To request a return or ask a question, contact:

Mercy Fold
Operated by RUSSELL BEARDMAN LLC
Florida, United States
Email: hello@mercyfold.com