Shipping policy
SHIPPING POLICY
Last updated: July 16, 2026
Thank you for shopping with Mercy Fold. This Shipping Policy explains how orders placed through mercyfold.com are processed and delivered.
ORDER PROCESSING
Most orders are processed within 2–5 business days, excluding weekends and U.S. federal holidays.
Some products are sourced from independent artisans, workshops, monasteries, publishers, or other trusted partners. Processing times may vary depending on the item’s availability, place of origin, and whether it is handmade or made to order.
If an order contains multiple items, the items may be shipped separately and may arrive at different times. You will not be charged additional shipping fees because an order is divided into multiple shipments unless this is clearly disclosed before purchase.
SHIPPING DESTINATIONS
We offer shipping within the United States and to select international destinations.
Available shipping methods, estimated delivery times, and shipping charges are displayed at checkout based on the destination and the items in the order.
DELIVERY ESTIMATES
Delivery estimates shown at checkout begin after the order has been processed. They are estimates and are not guaranteed delivery dates.
International orders, handmade products, and items shipped directly from artisans or workshops may require additional delivery time.
Unexpected delays may occur because of weather, carrier disruptions, customs processing, holidays, or other circumstances outside our reasonable control.
If we are unable to ship an order within the stated or reasonably expected time, we will contact you and provide available options, which may include accepting a revised shipping date or canceling the affected item for a refund.
ORDER TRACKING
When tracking is available, you will receive a shipping confirmation email containing the tracking information.
Tracking information may take several business days to update, particularly for international shipments.
CUSTOMS, DUTIES, AND IMPORT TAXES
International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping charge and are the responsibility of the recipient.
Mercy Fold cannot control customs processing times or determine whether a particular shipment will incur import charges.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing a complete and accurate shipping address.
Please contact us immediately at hello@mercyfold.com if you discover an error in your shipping information. We cannot guarantee that an address can be changed after an order has entered processing or has been shipped.
Additional shipping charges resulting from an incorrect or incomplete address may be the customer’s responsibility.
LOST, DELAYED, OR MISSING PACKAGES
If tracking shows that your package is delayed or missing, please contact us at hello@mercyfold.com. We will review the shipment and, when appropriate, assist with a carrier claim.
If tracking shows that a package was delivered but you cannot locate it, please check the delivery area, ask members of your household or neighbors, and contact the carrier. You should also notify us so that we can help review the situation.
DAMAGED PACKAGES
If your order arrives damaged, please contact hello@mercyfold.com as soon as possible and include:
• Your order number
• A description of the damage
• Photographs of the item
• Photographs of the packaging and shipping label
Please retain the item and all original packaging while we review the claim.
CONTACT
For questions about shipping, contact:
Mercy Fold
Operated by RUSSELL BEARDMAN LLC
Florida, United States
Email: hello@mercyfold.com